Faq

faq-page

Do you have an order minimum?

Custom Gift Design Service

Yes, we do have order minimums for Custom Gift Design Service. Our order minimums for Custom Gift Design Service vary based upon gift type (i.e. wedding welcome, client appreciation, bridal party, etc). Inquire here.

Pre-Designed Gift Shop

There are no set minimums to order from our Pre-Designed Shop and shipping is included in the continental United States only.

How much notice is needed for orders?

Custom Gift Design Service

Each project is carefully curated and assembled to your specifications. We like to have 3-6 weeks for the design process, including revisions back and forth, and 3 weeks for sourcing and assembly. With that said, these are merely guidelines and we are happy to accommodate rush orders based on availability. Please ask!

Pre-Designed Gift Shop

Orders in our online shop typically ship out within 1 to 3 business days. For unusually large orders, the turnaround time might exceed 1 to 3 business days in which case, we will immediately reach out with an ETA.

Do you provide gifts for events other than weddings?

Yes! While we specialize in wedding welcome gifts, client gifting, and corporate event gifts, we are happy to provide gifts for all occasions providing they meet our minimum order guidelines. Some additional examples are swag bags for creative workshops, welcome gifts for mitzvah celebrations, bridal party and groomsmen gifts, bachelor/bachelorette weekends and social occasions.  For custom inquiries, visit here.

What happens if I don’t see something I like in your Pre-Designed Shop?

No problem! We specialize in custom gift design and will gladly work with you to bring your vision to life. Please visit our Concierge section to inquire.

Do you offer gift assembly?

Absolutely! Gift assembly is included for all curated gift boxes listed in our Pre-Designed Gift Shop. For Custom Gift Design Service, gift assembly service typically starts at 18% and can go higher for more labor-intensive projects.

Where do you deliver?

We deliver to personal residences and places of business within the United States, excluding Alaska and Hawaii. We ship internationally on a case by case basis. If you wish to ship internationally, please inquire with us first before placing your order at hello@marigoldgrey.com

What are your delivery methods?

DC – MD – VA

Hand-Delivery Service is offered in DC/MD/VA.

DC Metro Area is generally defined as the following:

Washington, DC

All zip codes

Virginia

Alexandria – Aldie – Arlington – Ashburn – Ashland – Centreville – Chantilly – Charlottesville – Culpeper – Dulles – Fairfax – Falls Church – Fredericksburg – Great Falls – Herndon – Leesburg – Manassas – McLean – Middleburg – The Plains – Reston – Richmond – Stafford – Sterling – Vienna/Tysons Corner – Warrenton – Waterford

Maryland

Annapolis – Baltimore – Bethesda – Chevy Chase – Columbia – College Park – Easton – Frederick – Gaithersburg Germantown – Hagerstown – Laurel – Rockville – Silver Spring – Stevensville – St. Michaels – Towson

If you do not see your specific area listed, please inquire as there is a very good chance we can accommodate you.

Areas Outside the DC Metro Area

For areas not listed above, we ship via Fedex, UPS or USPS.

How much do you charge for shipping?

Hand Delivery

Hand delivery charges are calculated based on proximity from Washington, DC. All zip codes within Washington DC city limits are a flat rate of $50. Areas outside of the city limits will increase up from $50.

Shipping

Shipping is calculated based on size and weight of the shipping container. Depending on the size and dollar value of the order, purchasing insurance on the shipment may be required.

Can you deliver to two different hotels?

Yes! For hand delivery orders, we are able to ship to two different hotels within the same zip code for an additional $35. If you need more than 2 hotels or you’re shipping to hotels in different zip codes, please contact us so we can give an estimate. We are happy to accommodate special requests and make your planning as stress-free as possible!

Which forms of payment do you accept?

For all web transactions, we gladly accept all major credit cards via Paypal. You do not need a Paypal account to purchase from Marigold & Grey. For our Custom Gift Design projects, we accept all major credit cards via Stripe.

I like a gift in your Pre-Designed Shop but is it possible to choose a different gift tag than what’s pictured with my gift of choice on your website?

Absolutely! To select a different gift tag than what’s pictured, specify your choice at checkout from one of the following:

  • Thank You
  • Enjoy
  • Congrats
  • Treat Yo’self
  • You’re The Man
  • For the Blushing Bride
  • Something Blue
  • For the Bride-to-Be
  • Thank you for being my Bridesmaid
  • Thank you for being my Matron of Honor
  • Thank you for being my Maid of Honor
  • Will You be My Bridesmaid?
  • Will You be My Maid of Honor?

Do you ship chocolate during the summer months?

For hand-delivery orders
Melting is not an issue regardless of the time of year. Hand deliveries are made in fully air-conditioned vehicles.

For shipping orders
Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Marigold & Grey. Marigold & Grey is unable to issue refunds as a result of melting regardless of the time of year even when cold packs were used. 

What is your return policy?

All orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 24 hours of arrival and we will work with you to make sure you are completely satisfied.

Why do you need my email address for orders?

We will use your email to provide order confirmation, delivery tracking, and information relevant to Marigold & Grey. We respect your privacy and hate spam just as much as you do. Rest assured that your email address and personal information will not be provided to any third parties.

What happens when I provide my email address via your home page sign-up?

When you become part of our email subscriber list, you immediately begin receiving our monthly publication, The Studio Scene. This includes gifting tips, announcements, behind-the-scenes, discount codes and more. We occasionally send 1-3 more emails in addition to The Studio Scene for important announcements like a brand new gift design launching in the shop or a new promotion. Don’t worry, we never want to be spammy so we make sure we have something important to say before sending anything your way!

Do you charge sales tax?

We collect sales tax in accordance with the State of Maryland.

Do you ever add new products?

We’re always on the lookout for high-quality, locally-inspired items to add to our offering. Do you have something you think belongs in our collection? Please email us at hello@marigoldgrey.com. We’d love to hear from you!